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TOPIC:When to know you need feedback. Trying to solve a new problem? Looking to improve your business but don’t know how? How do you know what you ought to be doing? What information do you need in order to make your decisions better? Feedback is critical to increase your ability to make the right decision, to avoid wasting time, attention and effort and to maximise your efforts in bringing your ideas to life. This week we tackle feedback, when to give it, when to look for it and how you can use feedback productively.
This weeks show is brought to you by The Experience Workshop. The Experience workshop builds outstanding experiences that your customers love, talk about more often and buy more often. Come to www.ExperienceWorkshop.com.auand take your products and services to the next level.
3 Tips to improve your Feedback
- It’s important to be asking the right questions. If you’re asking the wrong questions you can lost sight of the goal, get wrong or distracting feedback and waste more time. Think carefully about the information you actually need to make better decisions.
- It’s important to distance yourself emotionally from feedback you get. Even negative feedback or criticism can provide useful information, providing you’re asking the right questions. If you can distance your emotions from the feedback, it can become a positive productive force and help you make your product, service or idea better.
- It’s important to remember empathy when looking for feedback. You should always be looking for opportunities to learn and sometimes the best way is to humbly ask the stupid or obvious questions. Try to understand your audience, user or customer. The better your empathy skills are, the better you will be at understanding their needs or hopes – and therefore much more able to create the products or services they desire.